I forgot the password but I don't receive any mail from your side.

  • Jürgen Richterich
    Asked on March 5, 2018 at 8:29 AM

    I forgot the password but I don't receive any mail from your side. Your message told me, I should look into my mailbox. No mail received so far.

    Hope you can help me, here.

    Thanks and best regards,

    Juergen Richterich

  • Jürgen Richterich
    Replied on March 5, 2018 at 8:50 AM

     In regards, to my previous mail, about password reset request. Our Username should be "Nepalkinderhilfe". 

  • John_Benson
    Replied on March 5, 2018 at 10:13 AM

    The account username is registered to the email address (info@nepalkinderhilfe.de). I checked our email logs and I can see that emails are being sent to the email address properly. 

    1520262657Sents logs 001 Screenshot 10

    Please check your spam folder and if you see JotForm emails, please mark it as not spam.

    Let us know how it goes.