I forgot the password but I don't receive any mail from your side.

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    Jürgen Richterich 
    Asked on March 05, 2018 at 08:29 AM

    I forgot the password but I don't receive any mail from your side. Your message told me, I should look into my mailbox. No mail received so far.

    Hope you can help me, here.

    Thanks and best regards,

    Juergen Richterich

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    Jürgen Richterich 
    Answered on March 05, 2018 at 08:50 AM

     In regards, to my previous mail, about password reset request. Our Username should be "Nepalkinderhilfe". 

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    John_Benson
    Answered on March 05, 2018 at 10:13 AM

    The account username is registered to the email address (info@nepalkinderhilfe.de). I checked our email logs and I can see that emails are being sent to the email address properly. 

    1520262657Sents_logs_001.png

    Please check your spam folder and if you see JotForm emails, please mark it as not spam.

    Let us know how it goes.