File Upload: Files are not uploading correctly (404)

  • Profile Image
    avanthealthcare
    Asked on March 05, 2018 at 09:17 AM

    Folks,

       We have a form with a file attachment field for a resume.   This field is mandatory, but we keep getting submissions where the file is not there.  Below are examples.   This is the second ticket I've opened on this issue.  If we cannot find a resolution to this issue we will have to move away from Jotform to formstack or another product. This problem started after your January update.


    http://www.jotform.com/uploads/avanthealthcare/62204500537142/3959503768206257797/OLIVIA ATIENO OCHIENG CV 2(2).doc
    http://www.jotform.com/uploads/avanthealthcare/62204500537142/3959229245105881227/cvn letter3.docx
    http://www.jotform.com/uploads/avanthealthcare/62204500537142/3959177464895556413/cha new cv.docx
    http://www.jotform.com/uploads/avanthealthcare/62204500537142/3959087888117160066/resume paulette.docx
    http://www.jotform.com/uploads/avanthealthcare/62204500537142/3958663812714888143/CURRICULUM VITAE.doc
    http://www.jotform.com/uploads/avanthealthcare/62204500537142/3958361480311804544/Cv Antoanela Popa 2017 (02).docx
    http://www.jotform.com/uploads/avanthealthcare/62204500537142/3958230753717577777/PATRICK IVAN JAY FERMIN ARCE.docx
    http://www.jotform.com/uploads/avanthealthcare/62204500537142/3958068834024128559/CV-Shelley Mae R. Gumidam UPDATED.docx
    http://www.jotform.com/uploads/avanthealthcare/62204500537142/3958060533216347258/IMG-20180301-WA0000.jpg
     
     
    http://www.jotform.com/uploads/avanthealthcare/62204500537142/3957921592712276907/Curriculum Vitae - TURINGAN.pdf
    http://www.jotform.com/uploads/avanthealthcare/62204500537142/3957508881117088441/Marjill Resume v5.0.docx
     
    http://www.jotform.com/uploads/avanthealthcare/62204500537142/3957279380123567779/Screenshot_20180301-181326.png
  • Profile Image
    Victoria_K
    Answered on March 05, 2018 at 11:09 AM

    I am very sorry about the issue, but upon checking the information you provided, specifically, your form 62204500537142, I could not find there any submissions that could start with 39***************. It seems that these submissions were deleted, and file uploads were so too.

    http://www.jotform.com/uploads/avanthealthcare/62204500537142/3958060533216347258/IMG-20180301-WA0000.jpg

    Can you please confirm that you are reviewing the submissions on the Submissions Page, not at the email you received? 


    We will wait for your response.

  • Profile Image
    avanthealthcare
    Answered on March 05, 2018 at 02:43 PM
    Okay try this record from today. The download file link does not work. This is happening to about half of our submissions.
    • ID
    3960434830916627762
    • Submission Date
    2018-03-05 02:18:03
    • IP
    137.97.78.190
    • First Name
    Dilna
    • Last Name
    Elampurayidathil paul
    • Primary Email Address
    dilnapaul@gmail.com
    • Primary Phone Number
    07448319128
    • Resume Upload/Curriculum Vitae
    RESUME DILNA.pdf
    James Weaver
    IT Manager
    Office: 407-681-1332 Cell: 407-443-4230 Fax: 407-681-2978
    Email: jweaver@avanthealthcare.com
    Avant Healthcare Professionals 1211 State Road 436, Suite 227, Casselberry, FL 32707
    Explore a World of Difference in Healthcare Staffing
    [avant-logo]
    [facebook] [linkedin] [twitter] [youtube]
    [gold-seal][aaihr-logo][top100]
    A Joint Commission Certified Healthcare Staffing Firm
    Confidentiality Notice: This is a transmission from Avant Healthcare Professionals, LLC. This message and any attached documents may be confidential and contain information protected by state and federal privacy statutes. They are intended only for the use of the addressee. If you are not the intended recipient, any disclosure, copying, or distribution of this information is strictly prohibited. If you receive this transmission in error, please accept our apologies and notify the sender.
    P Please consider the environment before printing
    ...
  • Profile Image
    avanthealthcare
    Answered on March 05, 2018 at 02:43 PM
    BTW,
    The information I sent you was copied directly from the submissions page on your website. Let me know if you need any more information.
    Cheers
    James Weaver
    IT Manager
    Office: 407-681-1332 Cell: 407-443-4230 Fax: 407-681-2978
    Email: jweaver@avanthealthcare.com
    Avant Healthcare Professionals 1211 State Road 436, Suite 227, Casselberry, FL 32707
    Explore a World of Difference in Healthcare Staffing
    [avant-logo]
    [facebook] [linkedin] [twitter] [youtube]
    [gold-seal][aaihr-logo][top100]
    A Joint Commission Certified Healthcare Staffing Firm
    Confidentiality Notice: This is a transmission from Avant Healthcare Professionals, LLC. This message and any attached documents may be confidential and contain information protected by state and federal privacy statutes. They are intended only for the use of the addressee. If you are not the intended recipient, any disclosure, copying, or distribution of this information is strictly prohibited. If you receive this transmission in error, please accept our apologies and notify the sender.
    P Please consider the environment before printing
    ...
  • Profile Image
    Adrian
    Answered on March 05, 2018 at 03:41 PM

    Unfortunately, the file for the Submission ID 3960434830916627762 was not uploaded correctly to our servers.

    I will forward this to our developers but I am afraid the files that show 404 Not Found cannot be retrieved.

  • Profile Image
    avanthealthcare
    Answered on March 05, 2018 at 04:43 PM
    Thanks.
    We have a major problem here. We need to figure out why these files are not uploading to your servers. This is happening a lot. Please tell your support team that this is an urgent issue for us. If you can’t fix this soon we will be forced to move to another form provider.
    James Weaver
    IT Manager
    Office: 407-681-1332 Cell: 407-443-4230 Fax: 407-681-2978
    Email: jweaver@avanthealthcare.com
    Avant Healthcare Professionals 1211 State Road 436, Suite 227, Casselberry, FL 32707
    Explore a World of Difference in Healthcare Staffing
    [avant-logo]
    [facebook] [linkedin] [twitter] [youtube]
    [gold-seal][aaihr-logo][top100]
    A Joint Commission Certified Healthcare Staffing Firm
    Confidentiality Notice: This is a transmission from Avant Healthcare Professionals, LLC. This message and any attached documents may be confidential and contain information protected by state and federal privacy statutes. They are intended only for the use of the addressee. If you are not the intended recipient, any disclosure, copying, or distribution of this information is strictly prohibited. If you receive this transmission in error, please accept our apologies and notify the sender.
    P Please consider the environment before printing
    ...
  • Profile Image
    Kevin_G
    Answered on March 05, 2018 at 05:44 PM

    I can see my colleague already opened the ticket on our second level support and we really apologize for the inconveniences caused by this, please note that we will let you know as soon as we receive any updates regarding this. 

    Thanks. 

  • Profile Image
    onur
    Answered on April 30, 2018 at 04:15 AM

    Hello,

    Those files weren't able to deliver to our servers correctly. There must be a glitch on the user side. You could ask submitters to re-upload them if you can but we can't retrieve the files that we couldn't receive. Apologizes,

    Regards.