Date format incorrect: Error filling out form

  • Profile Image
    rachelamrbc
    Asked on March 05, 2018 at 09:45 AM

    Good morning, 

    This form continues to have issues when someone tries to submit it. It is this form in particular.. none of my other forms have issues. 


    Can you please tell me what is going on?


    https://form.jotform.us/rachelamrbc/internal-event-requestcommunication

  • Profile Image
    aubreybourke
    Answered on March 05, 2018 at 11:13 AM

    OK, I found the problem. Your clients are having trouble submitting because the date formats are not right. Specifically the separators are different.

    For example:

    1520266231g0qz7.png

    Here Date of Event uses mm/dd/yyyy

    And Date needed for setup uses mm-dd-yyyy


    You should change them so they both have the same format (separator)

    For example:

    152026641291y0p.png