- dgulikersAsked on March 05, 2018 at 10:29 AM
I have a similar issue: generating a pdf file from an existing JotForm does not seem to work properly, as an empty pdf file is generated. I'm using this option:
(It's in Dutch, but the menu option is "Create a PDF-form")
Unfortunately I cannot attach the created form to this post, but it's just a PDF file that you can open, but without any content.
- JotForm SupportBJoannaAnswered on March 05, 2018 at 10:44 AM
Is this issue related to all of your forms or to a specific form?
I tested the "Create PDF Form" option on your account but I could not replicate the issue you reported with the form 1. Aanvraag Toelaatbaarheid S(B)O. The Fillable PDF form was successfully created.
Please create a new Fillable PDF form. If the issue still persists, provide us an ID of the form.
Also, please note that you have to use Adobe Acrobat Reader or Foxit.
You can also try to create a Fillable PDF form with JotForm's Fillable PDF Form Creator - https://www.jotform.com/fillable-pdf-form-creator/
- dgulikersAnswered on March 06, 2018 at 05:38 AM
Thank you for your reply. The issue was related to all forms, but seems to be resolved as I can generate new PDF forms successfully.