I have someone stating they are receiving a gray page after submission

  • Profile Image
    Asked on March 05, 2018 at 11:56 AM

    I have someone stating they are receiving a GRAY page after submission (I didn't go through).  Do you know what would cause page?  Others are using the form successfully.

  • Profile Image
    Answered on March 05, 2018 at 01:18 PM

    I am assuming you're referring to this form: http://www.jotform.us/form/80534224484152

    If yes, I submitted a test submission and I was not able to replicate the issue. Does the gray page after submission display an error message? If yes, please provide a screenshot or provide the error message so we can assist you properly.

    To post a screenshot in the Support Forum, please follow this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

  • Profile Image
    Answered on March 05, 2018 at 08:18 PM

    I'm pretty is was somekind of user error (or they were using an outdated browser),  she tried again and didn't have a problem (no one else was having an issue)


    I couldn't recreate the issue, either.


    Thank you for getting back with me