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    Email Addresses for Form Submit Button

    Asked by thecleaninglocker on October 20, 2012 at 07:37 PM

    When creating the form I gave the Submit Button  two email addresses separated by a comma:


    Instead of sending emails to both of these email addresses, it sent the email to my main email under "Account Settings" cleaning@doughay.com, and only the 2nd email from the Submit form (test@doughay.com)?? Weird that it could pull out test@... but not send to drop@...?

    SO the main email recipient drop@thecleaninglocker was not receiving an email at all!

    I had to make drop@thecleaninglocker.com the email for my main Account settings and now it is working???!!!

    Shouldn't the forms be able to have unique emails not related to the Account Settings email?


    Connie Hay



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    JotForm Support

    Answered by abajan on October 20, 2012 at 08:22 PM

    Hi Connie

    Did you notice this issue when using the Test Email button? If so, please see the explanation given by my colleague in this thread. Please reset both your account email and those in the notification to what they were originally and then do a test submission via the actual form and let us know if the issue you have described still occurs.