Submit Button Not Working

  • LisaWorkingHard
    Asked on March 5, 2018 at 3:23 PM

    Hello.


    I have a form that was working correctly but now I can't submit. When I hit submit, the briefly an error message pops up but the quickly goes away so that you can't even read the message (I believe it says there were errors on this form, please try fixing).

    The form has been tried via website embed, via the direct link to the form via Jotform, and also on another computer. 

    https://form.jotform.com/80526458383160

    Any suggestions would be appreciate.

    THANK YOU.

    Page URL: https://form.jotform.com/80526458383160
  • Richie JotForm Support
    Replied on March 5, 2018 at 4:04 PM

    May we know the URL of the website you have embedded your form, so that we can check it out?

    Did you use the IFrame code to embed your form? If not, kindly use it and let us know how it goes?

                                                                                                                                  

  • LisaWorkingHard
    Replied on March 5, 2018 at 5:01 PM

    Thanks for the response. I have put the form in IFrame and it still is not working.


    http://washingtonleague.org/incident-injury-report/

  • Kevin Support Team Lead
    Replied on March 5, 2018 at 7:11 PM

    I have just tested your form twice, using the direct link as well as the page you provided, the form is working as expected as far as I can see, please see this screen-cast: 

    Submit Button Not Working Image 10

    Were you able to replicate the issue? 

    I also left a required field empty and I got the alter when trying to submit the form, but it was submitted after I filled the field, example: 

    Submit Button Not Working Image 21

    Please try using a different browser or  computer, if the problem persists on your end, please  let  us know. 

  • LisaWorkingHard
    Replied on March 5, 2018 at 7:40 PM

    I received your two test forms!

    But for me, still no luck. I have tried via Chrome and Safari on both the embedded form and also the direct form. I have also tried other forms from our website and they are working correctly.

  • Kevin Support Team Lead
    Replied on March 5, 2018 at 8:47 PM

    May we get some screenshots of the filled form while the issue occurs?

    If possible, please check the web console since that may help you to know if there is any error causing this: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers 

    Also, did you try using a different computer or network? If not, please kindly test and let us know how it goes. 

  • LisaWorkingHard
    Replied on March 6, 2018 at 10:17 AM

    Thanks for your reply. Yes, I have tried on 3 different computers, 2 different networks and 2 different web browsers. Attached are screenshots from Chrome and Safari.


    1520349282Screenshot 2018 03 06 07 Screenshot 10


    1520349386Screenshot 2018 03 06 07 Screenshot 21

  • Richie JotForm Support
    Replied on March 6, 2018 at 11:20 AM

    As I checked the console logs for your website, it seems your Google Map is having an error on its API and it is affecting your form.

    Submit Button Not Working Image 1 Screenshot 20

    Can you confirm you are using Google Maps in your website?

    You can try to re-embed the form using the IFrame code without the <script>,..</script> part.

     <iframe id="JotFormIFrame-80526458383160" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" src="https://form.jotform.me/80526458383160" frameborder="0" style="width: 1px; min-width: 100%; height:3818px; border:none;" scrolling="no" > </iframe>

    Let us know how it goes.