- buriedcapitalAsked on March 05, 2018 at 03:38 PM
Why do I keep being asked for a private key when attempting to view secure upload submissions? I don't have a private key to upload. If I need one, how do I get one?
- JotForm SupportJed_CAnswered on March 05, 2018 at 04:25 PM
You won't be able to decrypt the submissions without the key. In any case that you have downloaded it to your computer, it probably was downloaded folder. Please refer to our guide here https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them#Where-Can-I-Find-the-Private-Key-After-Downloading-It.
Let us know if you have any questions or if you need further assistance.
- buriedcapitalAnswered on March 05, 2018 at 07:47 PM