Jotform is asking for private key whenever viewing the submisisons page.

  • buriedcapital
    Asked on March 5, 2018 at 3:38 PM

    Why do I keep being asked for a private key when attempting to view secure upload submissions? I don't have a private key to upload. If I need one, how do I get one?

  • Jed_C
    Replied on March 5, 2018 at 4:25 PM

    You won't be able to decrypt the submissions without the key. In any case that you have downloaded it to your computer, it probably was downloaded folder. Please refer to our guide here https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them#Where-Can-I-Find-the-Private-Key-After-Downloading-It.

    Let us know if you have any questions or if you need further assistance. 

  • buriedcapital
    Replied on March 5, 2018 at 7:47 PM

    Thank you!