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buriedcapitalAsked on March 5, 2018 at 3:38 PM
Why do I keep being asked for a private key when attempting to view secure upload submissions? I don't have a private key to upload. If I need one, how do I get one?
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Jed_CReplied on March 5, 2018 at 4:25 PM
You won't be able to decrypt the submissions without the key. In any case that you have downloaded it to your computer, it probably was downloaded folder. Please refer to our guide here https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them#Where-Can-I-Find-the-Private-Key-After-Downloading-It.
Let us know if you have any questions or if you need further assistance.
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buriedcapitalReplied on March 5, 2018 at 7:47 PM
Thank you!