Images are distorted when creating PDF form.

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    blueskywellness
    Asked on March 05, 2018 at 04:10 PM

    Hi there,

    Trying to create PDFs of our Jotforms and they are coming out mangled:

    help?

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    Jed_C
    Answered on March 05, 2018 at 05:43 PM

    We apologize for any inconvenience this has caused you. I was able to reproduce the reported issue. I have now reported this to our development team for further investigation. 

    1520290576pdf_form.png

    Sorry for the inconvenience in the meantime.

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    blueskywellness
    Answered on March 12, 2018 at 03:43 PM
    any help here?
    ...
  • Profile Image
    Jed_C
    Answered on March 12, 2018 at 04:07 PM

    We apologize for the inconvenience.

    Sorry, but we currently don't have any update(s) yet from our dev team. You will be notified via this thread once there's an update from our dev team.

    Once again, so sorry for the trouble and we hope for your patience and kind understanding in the meantime.

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    Jed_C
    Answered on April 05, 2018 at 09:14 AM

    We apologize for the late response. Just wanted to check if you are still able to replicate the issue. We've tried creating a PDF form, but it seems that the issue just went away.

    Kindly confirm if you are still able to replicate. If so, please use this screen recording tool https://screencast-o-matic.com/screen_recorder and record your screen then send it to us for a review.

    Looking forward for your response.