Zapier Can't see any forms after moving data to EU data centre only

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    gatsbytravel
    Asked on March 05, 2018 at 05:32 PM

    Hi, due to forms stopping showing data to zapier and online submissions showing black (email is OK) you advised us to tick 'move to EU only data centre' which it did and worked. Now zapier.com can not see the forms on Jotform, this has been the only change. Not sure if its a related issue to this change you asked us to make. 


    Jotform shows JSON result array could not be located.

    "Darn, we did not find any forms in your account'



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    John_Benson
    Answered on March 05, 2018 at 07:53 PM

    Apologies for the inconveniences this may have caused to you.

    Please try re-connecting your JotForm account with Zapier, while connecting it, please check the "Yes" option when you're asked about the EU datacenter since you're in the UK currently.

    If the problem persists, please let us know.