I have gone over my stored submissions. Can I retrieve those that I lost?

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    mgross144
    Asked on March 05, 2018 at 07:14 PM
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    BDAVID
    Answered on March 05, 2018 at 09:56 PM

    I just checked your account, and it says that the limit has not been reached, so you have not lost any submissions yet:

    1520304715notover.png

    Please note that once you reach the limit, your oldest submission in your account will get automatically deleted each time a new submissions arrives. 

    You may download all your submissions, please check this guide: https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF 

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    BDAVID
    Answered on March 06, 2018 at 11:07 AM

    Unfortunately, once you delete a submission, it cannot be retrieved. On regards of the other missing submissions, if you did not get any email notification, that means that the forms were never submitted.

    If you did receive these new submission via email, but they don't show in your submissions page, can you share the information, such as names, emails addresses?