Why am I unable to import a PDF form?

  • Profile Image
    GFRSMembership
    Asked on March 05, 2018 at 07:53 PM

    Hi,

    I uploaded a PDF form that I wanted to turn into a fillable form. It's been several hours and the form still isn't showing up. When I try to re-upload, it just says "thank you" and tells me it received my form and it may take several hours.

    I'm trying to update my website and I need this form to do it. What's going on? I'd appreciate any help you can give.

    Thanks,

    Amanda

  • Profile Image
    Kevin_G
    Answered on March 05, 2018 at 10:39 PM

    Please note that the PDF import tool works with Adobe FormsCentral forms, other forms might be imported, but the tool may not work if the forms are very complex. 

    I would recommend you to instead create your form from scratch, these links will help you with that: 

    https://www.jotform.com/help/chapter-1-Getting+Started+with+JotForm

    https://www.jotform.com/help/chapter-2-Create+Forms 

    You may also let us know if you need help, we will be happy to assist you. 

    Thanks.