File uploads sent to us as attachments give us Failed Virus Scan message

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    davincil
    Asked on March 06, 2018 at 02:27 AM

    The forms involved are cbs subscription; online questionnaire and both debt review cancellation. This happens only on the windows pc. Any other attachment from any other email opens without problems. 

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    Welvin
    Answered on March 06, 2018 at 04:22 AM

    Would you mind forwarding one email to support@jotform.com? Forward the email with attachments. We need to check and verify this through your form. I've tested this with most known files, and I cannot seem to replicate the problem. Perhaps, it is just the scanning process on your end. 

    I also checked your form submissions, the last submission in the CBS Subscription Form, and the file is working. 

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    davincil
    Answered on March 06, 2018 at 04:43 AM
    Hi
    Like I said, its only happening on my windows pc.
    Might be device/software related.I just need a solution.
    Regards
    PharaK- Director
    ww.sacpa.co.za
    ...
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    Victoria_K
    Answered on March 06, 2018 at 05:59 AM

    Hello davincil, 

    Can you please confirm that you've forwarded the email, which is causing the issue,  to support@jotform.com?