File uploads sent to us as attachments give us Failed Virus Scan message

  • Profile Image
    Asked on March 06, 2018 at 02:27 AM

    The forms involved are cbs subscription; online questionnaire and both debt review cancellation. This happens only on the windows pc. Any other attachment from any other email opens without problems. 

  • Profile Image
    Answered on March 06, 2018 at 04:22 AM

    Would you mind forwarding one email to Forward the email with attachments. We need to check and verify this through your form. I've tested this with most known files, and I cannot seem to replicate the problem. Perhaps, it is just the scanning process on your end. 

    I also checked your form submissions, the last submission in the CBS Subscription Form, and the file is working. 

  • Profile Image
    Answered on March 06, 2018 at 04:43 AM
    Like I said, its only happening on my windows pc.
    Might be device/software related.I just need a solution.
    PharaK- Director
  • Profile Image
    Answered on March 06, 2018 at 05:59 AM

    Hello davincil, 

    Can you please confirm that you've forwarded the email, which is causing the issue,  to