Payment limits: Overlimit - Will My Other Form Still Work?

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    bhorin
    Asked on March 06, 2018 at 05:50 AM

    I created 2 forms in Jotform. One for free sign-up & one for those who wanted to donate. I deleted the one with the donation after Jotform said I was only allowed 3 donations. Will the free sign-up form still work? Thanks.

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    lumiardian
    Answered on March 06, 2018 at 07:10 AM

    The limits are based on account and not per form. Which means if you succeed your limits that will affect your whole account. The limits are reset on the first day of the month, so you can upgrade to one of the plans that we offer, or you can wait until the limits are reset.

    Please feel free to ask if you have any other question.

  • Profile Image
    bhorin
    Answered on March 06, 2018 at 07:43 AM
    But what if I didn't exceed my limits but just reached them & cancelled
    that particular form?
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    aubreybourke
    Answered on March 06, 2018 at 09:10 AM

    You have reached your payment limits:

    1520345361lfplj.png

    When you reach your payment limits your payment forms schedule to disable. But your other forms should still work.

    Understanding-Your-Account-Usage-and-Limits