Form Disabled?

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    Asked on March 06, 2018 at 07:19 AM

    I added a cloned form for those who wanted to donate to our event. I had no idea you were only allowed 3 donations. I deleted the cloned form after the 3 donations. Now I'm told my other form may be disabled as well. This is an important event for artists. I'm making no money off it, in fact it will cost me money. How do I keep the form that does not have a place for donations? Thanks

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    Answered on March 06, 2018 at 09:03 AM

    The Free accounts can receive up to 3 payment submissions per month. I checked your other form and it is working. 

    Please note that when you reach the payment limit all of the forms that have a payment field will be disabled. The forms without the payment field will continue to work. 

    If you want to enable the forms with payment field you have to upgrade your account to increase your limits. More about different account types, you can find on our Pricing page

    If you don't want to upgrade, you have to wait for the submission counter to reset, which will happen on the first day of each month.