Zip code you supplied failed validation error

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    Asked on March 06, 2018 at 07:33 AM

    We have a form, created with JotForm, for the payments:

    But we have had issues this last week when trying to pay - we get the following message : The zip code you supplied failed validation 

    Please advice,


  • Profile Image
    Answered on March 06, 2018 at 10:05 AM

    The issue is happening because of the missing billing address.

    I can see that you did not provide any billing address field for the payment as seen below:

    1520348483Screen Shot 2018-03-06 at 6.00

    So, the Stripe should skip the zip code validation when the address information is not provided.

    You can simply go to your stripe account setting and turn off the Zip Code verification.

    If you want to provide client's billing address, you can set 'Use Field as Billing Address' option as your address field.

    1520347084Screen Shot 2018-03-06 at 5.31

    If you need any further help, feel free to contact us again.