IP address banned email received

  • Profile Image
    sparker2
    Asked on March 06, 2018 at 08:32 AM

    Hi there,


    We've received the following email:

    Hold it right there!


    Looks like your IP address has been banned because of a possible phishing attempt. If you believe that there is a mistake, let us know using the form below.


    JotForm Username*

    What is your web site URL?*

    What does your web site do?*

    E-mail*

    How do you use JotForm?*

    Explain your problem here:*
    Enter the message as it's shown*

    This email actually makes no sense - what IP address? That of our email server? Or a website? We've been trying to download all files from a form - but this email just seems to come through instead?

    Thanks,


    James

  • Profile Image
    Richie_P
    Answered on March 06, 2018 at 09:55 AM

    I checked your account and forms, I can't seem to find a reason for your account to be suspended.

    Checked your IP address and it is not suspended at all, it might be, the system anti-phishing was triggered mistakenly.

    Are you having trouble login in your account?

    If yes, you can check your personal IP address here https://whatismyipaddress.com/

    and let us know the IP address so we can add it to our whitelist.

    Thank you.