- sparker2Asked on March 06, 2018 at 08:32 AM
We've received the following email:
Hold it right there!
Looks like your IP address has been banned because of a possible phishing attempt. If you believe that there is a mistake, let us know using the form below.
What is your web site URL?*
What does your web site do?*
How do you use JotForm?*
Explain your problem here:*
Enter the message as it's shown*
This email actually makes no sense - what IP address? That of our email server? Or a website? We've been trying to download all files from a form - but this email just seems to come through instead?
- JotForm SupportRichie_PAnswered on March 06, 2018 at 09:55 AM
I checked your account and forms, I can't seem to find a reason for your account to be suspended.
Checked your IP address and it is not suspended at all, it might be, the system anti-phishing was triggered mistakenly.
Are you having trouble login in your account?
If yes, you can check your personal IP address here https://whatismyipaddress.com/
and let us know the IP address so we can add it to our whitelist.