From email issue

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    StPetersFL
    Asked on March 06, 2018 at 10:06 AM

    Due to the (current) limited integration between JotForm and Asana, I have been having JotForm responses emailed to my inbox and a catch-all project in Asana which has worked great until this morning. I got the attached response from Asana this morning - a response I've *never* gotten before. I double-checked all settings in both JotForm and Asana and everything seems clear.

    I know there was an issue with your email servers on Friday, March 2 that was resolved over the weekend. Was this current issue a byproduct of the fix for that issue?


    Thank you!

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    david
    Answered on March 06, 2018 at 11:11 AM

    I believe this is due to using a verified sender address.  Some email providers require the sender address and where the email originates from to be the same.  To fix this, either change the sender address to noreply@jotform.com or if you need to emails to come from your address, use SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

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    StPetersFL
    Answered on March 06, 2018 at 11:19 AM

    I've had over 100 responses come through prior to this morning with no issue whatsoever - why is this all of a sudden an issue?

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    BJoanna
    Answered on March 06, 2018 at 12:28 PM

    I'm sorry but I do not know why this wasn't an issue before. Considering that the issue is related to Asana and they won't accept the emails, I would suggest you to contact Asana support team. 

    Have you tried to change the sender email address like my colleague suggested?

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    StPetersFL
    Answered on March 06, 2018 at 01:15 PM

    I had already configured my email. I removed the previously configured email and re-added it and it seems to have fixed it.


    Based on another email response I got from Asana, it seems like they've tightened things on their end.


    Initially it seemed like the issue could have been on either side, but JotForm's support department is typically much more responsive/helpful :)


    Thank you all!

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    david
    Answered on March 06, 2018 at 01:17 PM

    Glad you were able to get things sorted.  I saw a similar issue occur with Comcast email addresses so I figured it was something of that nature.