Youtube widget is not working

  • Profile Image
    ceelectronics
    Asked on March 06, 2018 at 10:30 AM

    I have to be able to have a youtube video play in my form, however, when I use the Youtube widget, even after I put my video's URL link in, I only get the stock Jotform video to play. No matter what I do, I cant get the Jotform video to be replaced with my video.


    Please help.

  • Profile Image
    John_Benson
    Answered on March 06, 2018 at 11:50 AM

    Hi, 

    I tried testing the widget and it is working properly on my end. I tried changing the youtube URL and click the Update widget button. Here's a screen capture of my test:

    1520354786Youtube_widget_002.gif

    I have cleared your form cache on our server. Please try it again and if the issue still persists, please remove the widget and then re-add it again to your form.

    Also, please always update the widget after you paste the youtube link.

    1520354989Save_widget_001.png

    I hope this helps. Contact us again if you need assistance.

  • Profile Image
    ceelectronics
    Answered on March 06, 2018 at 11:54 AM

    That worked, thank you for the help.