Youtube widget is not working

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    Asked on March 06, 2018 at 10:30 AM

    I have to be able to have a youtube video play in my form, however, when I use the Youtube widget, even after I put my video's URL link in, I only get the stock Jotform video to play. No matter what I do, I cant get the Jotform video to be replaced with my video.

    Please help.

  • Profile Image
    Answered on March 06, 2018 at 11:50 AM


    I tried testing the widget and it is working properly on my end. I tried changing the youtube URL and click the Update widget button. Here's a screen capture of my test:


    I have cleared your form cache on our server. Please try it again and if the issue still persists, please remove the widget and then re-add it again to your form.

    Also, please always update the widget after you paste the youtube link.


    I hope this helps. Contact us again if you need assistance.

  • Profile Image
    Answered on March 06, 2018 at 11:54 AM

    That worked, thank you for the help.