Excel: Unable to connect to an HTML report

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    Asked on March 06, 2018 at 02:21 PM

    I use MS Excel to connect to a report I have setup for my forms.

    Here is an example report: https://www.jotform.com/table/62254850078054

    In Excel, if I refresh the tab, it would grab the data from the table at the link above. However, it's not doing that today. It tells me that Excel is "Unable to open <form link> Cannot locate the server or proxy server".

    This is happening with every form. 

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    Answered on March 06, 2018 at 03:35 PM

    I think this is an issue for Microsoft support. However, to start here's a page that might help:


    Its possible that you installed a new web browser. If you set the new web browser as default you could get this error.

    If you cant find a fix please contact MS support:


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    Answered on March 06, 2018 at 04:43 PM
    Thanks for the response. The Microsoft website was helpful, but it didn't
    resolve the issue.
    I found the solution on another forum:
    It was an issue with Internet Explorer. Excel uses IE for its connections
    and you have to have certain TLS and SSL settings enabled.
    Ariz P. Himani
    770-633-2758 - Direct