Not receiving the password reset email instruction.

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    Erin Peterson 
    Asked on March 06, 2018 at 03:18 PM

    Hey I forgot my password like a dummy. The message said it would send password reset instructions to me but I have not received them. I 

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    Jed_C
    Answered on March 06, 2018 at 04:15 PM

    We apologize for the inconvenience.

    Our mail logs shows that email to erin.peterson@hhsc.state.tx.us was successfully sent.

    [2018-03-06 15:49:24] SENT to erin.peterson@hhsc.state.tx.us from noreply@jotform.com, via SENDMAIL [2018-03-06 15:14:44] Submission #3961764803113905071 Form #80584401329152 SENT to erin.peterson@hhsc.state.tx.us from noreply@jotform.com, via SENDMAIL [2018-03-06 15:10:52] SENT to erin.peterson@hhsc.state.tx.us from noreply@jotform.com, via SENDMAIL [2018-03-06 15:07:40] SENT to erin.peterson@hhsc.state.tx.us from noreply@jotform.com, via SENDMAIL [2018-03-06 14:55:42] SENT to erin.peterson@hhsc.state.tx.us from noreply@jotform.com, via SENDMAIL [2018-03-05 17:08:55] Submission #3960969314118252011 Form #80584401329152 SENT to erin.peterson@hhsc.state.tx.us from noreply@jotform.com, via SENDMAIL [2018-03-05 17:00:46] Submission #3960964435118076363 Form #80584401329152 SENT to erin.peterson@hhsc.state.tx.us from noreply@jotform.com, via SENDMAIL [2018-03-05 15:46:54] Submission #3960920115112263913 Form #80584401329152 SENT to erin.peterson@hhsc.state.tx.us from noreply@jotform.com, via SENDMAIL [2018-03-05 15:38:16] Submission #3960914925118819272 Form #80584401329152 SENT to erin.peterson@hhsc.state.tx.us from noreply@jotform.com, via SENDMAIL [2018-03-05 15:37:17] Submission #3960914337114854052 Form #80584401329152 SENT to erin.peterson@hhsc.state.tx.us from noreply@jotform.com, via SENDMAIL

    Please follow this guide https://www.jotform.com/help/364-Why-Am-I-Not-Receiving-Email-Notifications and see if that helps.