Why isn't my embedded form showing up on mobile?

  • Profile Image
    ebertelsen
    Asked on March 06, 2018 at 05:14 PM

    Hi -- I've got a JotForm working fine here on a laptop: http://mckinleyschool.org/dogfest/dog-show/ but it does not show up at all on a phone or vertical orientation on a tablet. (It's ok on horizontal orientation on the iPad.) FYI this is my form although I'm using the embed code not the direct url. thanks.

  • Profile Image
    Kevin_G
    Answered on March 06, 2018 at 06:50 PM

    I have just tested your web page and the form shows fine on my end, please see this screen-cast: 

    15203801511.gif

    If you're still experiencing the issue, please let s know which device you're using, we will be glad to have another look on it. 

  • Profile Image
    ebertelsen
    Answered on March 06, 2018 at 07:14 PM

    Nevermind, I just had to kill some custom JS that was messing with the screen width variables...it's working now.

  • Profile Image
    ebertelsen
    Answered on March 07, 2018 at 12:43 PM
    Thank you Kevin, I appreciate you taking the time to check it out. As I
    mentioned in the other post, I realized that I had some code related to
    device screen width that was conflicting with the 'responsiveness' of
    the form, so I just had to remove it to get it working properly.
    ...
  • Profile Image
    Kevin_G
    Answered on March 07, 2018 at 01:40 PM

    Thank you for your update, we are glad to know you were able to get your form working as expected. 

    If need further assistance, please let us know.