Notifications still not coming through

  • captaincarbon
    Asked on March 7, 2018 at 6:35 AM

    Hi,


    notifications were going to the wrong address so I changed the email address on my account to the one I want notified. I've asked the recipient of that address to whitelist the jotform from address and check junk, but they still aren't coming through. Is there anything else you can check your end?


    thanks

    Page URL: https://eu.jotform.com/captaincarbon/specification-submission-form-for-g
  • Victoria_K
    Replied on March 7, 2018 at 9:59 AM

    As far as I understood, sales@stiebel-eltron.co.uk is the address which is not receiving notification emails, can you kindly confirm?

    I have checked the mail log for this email, as my colleague did few days ago, and we see that notifications are sent at our end:

    1520434610screenshot Screenshot 10

    I have also checked the Bounce list and can confirm that this email IS NOT in it.

    So, I can suggest whitelisting JotForm IP Addresses and Domains:

    Whitelisting-JotForm-IP-Addresses-and-Domains


    Hope this information helps!