Email notification not received

  • vmikhal58
    Asked on March 7, 2018 at 6:47 AM

    I have created form At the end there is SUBMIT button As I understand, Once form filled out, user would click on SUBMIT button and it should be e-mailed to me

    I have two questions

    1.After clicking on SUBMIT, form was not e-mailed to me

    2.It uses e-mail address I used when register for your service. How can I change it to different e-mail address


    My e-mail - vmikhal@hotmail.com (used during registration)

    e-mil to change  to - v.mikhal@IllinoisClassicalBallet.com


  • Richie JotForm Support
    Replied on March 7, 2018 at 10:06 AM

    I checked your mail logs and I have found 1 successful submission.

    Email notification not received Image 1 Screenshot 40

    Please check your spam/junk folder if you don't see the notification email in your inbox.

    You can change your email address by going to your account settings, click your avatar then the gear icon.

    Email notification not received Image 2 Screenshot 51

    In your account Profile, look for Email and click edit to change your current email address.

    Email notification not received Image 3 Screenshot 62

    Hope this information helps.

    Please let us know if we can be of further assistance.