Error message?

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    shannong
    Asked on October 21, 2012 at 10:47 PM
    Hi, I am building a website and testing the contact form. After filling out the form, I click on SUBMIT and I receive this error message: Sorry! Only one entry is allowed.
    Multiple submissions are disabled for this form.
    Can you help me figure out why this is happening?
    THANKS!
    casey
    P.S. Jotform is awesome.
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    idarktech
    Answered on October 21, 2012 at 10:56 PM

    Casey,

    Thanks for your awesome feedback! :)

    To fix that, just set No Check on unique submission settings. Follow this guide: http://www.jotform.com/help/64-What-does-Unique-Submission-Mean

    Thanks!

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    shannong
    Answered on October 21, 2012 at 10:59 PM
    Wow, you are speedy! Thank you!!!!




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    shannong
    Answered on October 22, 2012 at 08:53 AM
    Ok, now I have a larger problem. When I send a message from the contact page
    (www.shannongillphotography.com/contact.html), it never arrives, HOWEVER,
    test messages sent from Jotform arrive and I see all messages on Jotform's
    submission page.
    It was working fine a week or so ago. Mail should be delivered to me at
    justme@q.com for testing purposes. I will change this to the owner of the
    site when it works correctly.
    Thanks for your time!
    casey


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    pinoytech
    Answered on October 22, 2012 at 10:14 AM

    Hi Casey,

    Sorry for the inconvenience that may have caused. Changing your form's notification Sender Email to noreply@jotform.com might solve the issue. Please follow the steps bellow.

    1. While on your form, Click "Setup & Embed" tab then click Email Alerts

    2. Click Notification, then click on Reply-To and Recipient Settings

    3. Change Sender Email to noreply@jotform.com and Reply Email to E-mail.

    Also try adding noreply@jotform.com to trusted sender list and try to whitelist JotMail's IP's to avoid rejections of emails. https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thank you!

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    Rodjit
    Answered on October 22, 2012 at 10:18 AM

    The email address that you have use for your form http://form.jotform.us/22508104536144 is casey@silvertonwebworks.com.

    Thanks

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    shannong
    Answered on October 22, 2012 at 11:24 AM
    I was able to get it to work, although I was unable to change REPLY EMAIL to
    E-Mail. Wasn't happening.

    Thanks!


  • Profile Image
    shannong
    Answered on October 22, 2012 at 11:24 AM
    Yep, I know.




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    Rodjit
    Answered on October 22, 2012 at 11:36 AM

    Hi,

    The Reply-to Email section can only be change to the email field of your form. You can choose that field on the dropdown option provided:

    Thanks