Date Difference Widget not working

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    floydpr
    Asked on March 07, 2018 at 08:44 AM

    I added a Date Difference widget to multiple forms and now they are not working. These widgets were added months ago, but suddenly I am getting cannot display errors on that field. Please see my attached images for screenshots. 


    Here are just two of the forms I am having issues with: https://form.jotform.com/70744242616959

    https://cdn.jotfor.ms/60736330856963

    This is happening in IE and Chrome. 

    I cannot remove the field and replace as that would clear that data and the people i made the form fr NEED that data as they are actually online time cards for departments. 


  • Profile Image
    gizem
    Answered on March 07, 2018 at 10:52 AM

    I am able to see the 'Dates Differences' widget on your form as seen below:

    1520437286Screen Shot 2018-03-07 at 6.40

    Can you clear your browser's cache and cookies for Jotform?

    Also, there can be a plugin or an extension in your web browser that blocks the widget's resources. Please check them, too.

    1520437939Screen Shot 2018-03-07 at 6.51


    Let us know, how it goes.

  • Profile Image
    floydpr
    Answered on March 07, 2018 at 12:43 PM
    It turned out it was a security issue within our network. They have been recently blacklisting certain countries and I think an extension in the code had one of the blacklisted countries. All is well now. Thanks!
    Mark Hannah
    Internal Communications Coordinator
    Public Relations
    706.509.3253 phone | 770.905.9172 cell
    mhannah@floyd.org| www.floyd.org
    Corporate Support Center
    420 E. 2nd Ave.
    Rome, GA 30161
    ...