Link to PayPal giving a blank screen

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    dickalford
    Asked on March 07, 2018 at 10:00 AM

    I am not embedding the form in an iframe, instead we have the form linked from our site to a run stand alone. The URL is provided on this form, but just in case, it is:

    https://secure.jotform.com/form/20231130204

  • Profile Image
    John_Benson
    Answered on March 07, 2018 at 11:31 AM

    I submitted a test submission to your form and I was able to replicate the issue. Here's the screenshot of my test:

    1520440247PCI_Error_001.png

    Please open your PayPal Pro integration page and click the Verify Integration.

    1520440164Pay_pro_001.png

    After that, test your form again and if the issue still persists, please contact us again so we can further investigate it.

    Thank you.

  • Profile Image
    dickalford
    Answered on March 07, 2018 at 12:41 PM

    Thanks for your quick reply on this. I took the following actions, and the form still fails to link with PayPal. I have not been able to test credit cards yet, they may be an issue. Anyway I did three things to help provide some better information:

    1. I did a PayPal Pro integration verify as you suggested. The verify suceeded.

    2. I removed some all conditional logic. The link to PayPal still fails.

    3. As I final test, we have a donation form. I did a donation, and the form worked.


    Hope this helps. We have some new members that need to sign up. Would prefer they did it via JotForm.

  • Profile Image
    John_Benson
    Answered on March 07, 2018 at 01:38 PM

    Thank you very much for testing it and providing more details.

    3. As I final test, we have a donation form. I did a donation, and the form worked.

    Just to confirm, Is the donation form using PayPal Pro integration? 

    Also, are we getting the same error message? You said you're getting a Blank Screen. Please test it again using this link: http://www.jotform.com/form/20231130204

    Here's my error message on my test submission choosing PayPal payment method:

    1520447859Error_message_001.png

    If you want to post a screenshot here in the Support Forum, please follow this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Thank you for your cooperation.

  • Profile Image
    dickalford
    Answered on March 07, 2018 at 02:10 PM

    Sorry, I forgot the donation form url, I had already archived it, but I brought it back, republished it, and it works as an example.


    Just be sure, the url that doesn't link with PayPal is:

    https://secure.jotform.com/form/20231130204

    Firefox just gives me a blank screen and doesn't show a 500 error which doesn't tell us much. Results on Chrome are same as yours. Results on I.E are same as yours. Below is a screen shot from Chrome with 500 error:


    1520449085PayPalFailure.JPG


  • Profile Image
    dickalford
    Answered on March 07, 2018 at 02:12 PM

    One more update. The working form is using the exact same PayPal integration as far as I know.

  • Profile Image
    david
    Answered on March 07, 2018 at 03:40 PM

    I tested this in a clone of your form and both direct credit card payment and redirect to PayPal were functional.  Try cloning the form and see if the clone works as expected:

    https://www.jotform.com/help/27-How-to-Clone-an-Existing-Form-from-Your-Account

    Alternately, you could try deleting the payment field and adding a new one.  As far I can tell, there should not be an issue with the form itself. 

  • Profile Image
    azcowboy45
    Answered on March 07, 2018 at 07:36 PM

    I tried to clone the form. It did not work. Then, I deleted the payment fields, re-registered the API and everything worked!

    It may be worth while to you developers to dig a bit deeper and see what went wrong.

    It is time to close this thread out!

     

    Thanks for all your help today.

     

    Rgds,

    Azcowboy45 (as of now!)