IOS bug - constantly raising the form height

  • Profile Image
    DanielKol
    Asked on March 07, 2018 at 12:20 PM

    Hello, here is my website.http://www.dentaprime-runcity.com

    I put jotform in it via your wordpress plugin for embedding forms.

    The problem is only with Apple phones.

    When you scroll down after the form field, the screen height starts growing, and the height of the element is getting bigger and bigger

    There is no problem when I open the website from android phone.

    It will be greate if you can help me!

  • Profile Image
    Kevin_G
    Answered on March 07, 2018 at 01:38 PM

    I have been testing your form and I was unable to replicate the issue while using a device emulator, please see the following screen-cast about how it works on my end: 

    15204478131.gif

    I would recommend you to embed your form using its iFrame code, this guide will help you getting it: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Please also remove the JavaScript code including the  <script> tags, the final code you embed should be like this: 

    <iframe

           id="JotFormIFrame"

           onload="window.parent.scrollTo(0,0)"

           allowtransparency="true"

           src="https://form.jotform.com/23456789"

           frameborder="0"

           style="width:100%;

           height: 8815px;

           border:none;"

           scrolling="yes">

         </iframe>

    I hope this helps.