We are getting a IP address has been banned screen

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    Asked on March 07, 2018 at 01:01 PM

    Hey team,

    We use JotForm to allow our sales team to send in digital display campaign information to our HQ office to activate on D1 college websites.  Recently we have been receiving the attached error screen at our colleges.  We would GREATLY appreciate someone looking into this as we have very tight deadlines to hit for our company due to the seasonality of our business.  Can you please unblock our IP address as well as IP addresses of our D1 college computers?  Please let me know.  You can email me back at jrobin@learfield.com if you have any questions.  

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    Answered on March 07, 2018 at 02:14 PM

    I checked your account LearfieldSports and it's currently active, I have also checked the accounts related to your IP address and found other accounts, although they are currently active I think one might have triggered the phishing alert, this is why the IP was suspended and all those using JotForm under the same IP were affected. 

    I have already whitelisted your IP address and it should be working now, if you keep experiencing the issue, please share us the current IP you're using, this tool will help you getting it: https://whatismyipaddress.com/