We are getting a IP address has been banned screen

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    Asked on March 07, 2018 at 01:15 PM

    Hey team,

    We use JotForm to allow our sales team to send in digital display campaign information to our HQ office to activate on D1 college websites.  Recently we have been receiving the attached error screen at our colleges.  We would GREATLY appreciate someone looking into this as we have very tight deadlines to hit for our company due to the seasonality of our business.  Can you please unblock our IP address as well as IP addresses of our D1 college computers?  Please let me know.  You can email me back at jrobin@learfield.com if you have any questions.  

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    Answered on March 07, 2018 at 02:15 PM

    This seems like a duplicated post, we do recommend to avoid opening more than one thread per request/question/issue, this helps us to assist you better: https://www.jotform.com/answers/1407962 


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    Answered on March 07, 2018 at 02:43 PM
    We wish we had a phone number as your site says 24/7 so forgive me
    Jack C. Patterson
    Vice President - Digital & Social Media
    469.241.9191 x1842
    Sent from my iPhone
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    Answered on March 07, 2018 at 03:52 PM

    Unfortunately, we do not have support over the phone, only via email and through our forum. Please keep the replies related to the issue you are experiencing in the original thread: https://www.jotform.com/answers/1407962