- maccabiAsked on October 22, 2012 at 08:16 AM
My pay pal was billed $9.95 but the upgrade is not showing?
- JotForm SupportRodjitAnswered on October 22, 2012 at 08:30 AM
I have tried to locate your transaction with the email address associated with your username "maccabi" but cannot find any. Your latest transaction to us was your downgrade to your account "RaidersRugby"
May we know what email address you have used to upgrade?
- maccabiAnswered on October 22, 2012 at 09:05 AM
This is by email address that is associated by maccabi.
I will billed $9.95 on pay pal this morning for a transaction last night to upgrade maccabi.
You site said it failed but it did go thru paypal.
- JotForm SupportGoldoAnswered on October 22, 2012 at 10:46 AM
Hi Jason, I've checked your account and just like Rodjit I wasn't able to locate any transaction made for maccabi. Just to make sure the paypal email is firstname.lastname@example.org is it? Also would you be able to provide us the transaction ID? Thanks!
PS: I've made this thread private so only you and support can see the details.
- maccabiAnswered on October 22, 2012 at 11:46 AM
Here ya go:
Transaction Details Subscription Payment Sent (Unique Transaction ID # 1UN838367R695172A)
See related S-6FS69006SV852873B
You can see all of your recurring payments on the My preapproved payments.
Original Transaction Oct 21, 2012 Payment To Interlogy LLC Completed ... -$9.95 USD Related Transaction Oct 21, 2012 Add Funds from a Bank Account CompletedYour transfer from your bank account to your PayPal account is complete.Your transfer from your bank account to your PayPal account is complete. Details $9.95 USD Business Name: Interlogy LLC (The recipient of this payment is Verified) Email: email@example.com Business Contact Information
Customer Service URL: https://www.jotform.com/ Customer Service Email: firstname.lastname@example.org Total amount: -$9.95 USD Fee amount: $0.00 USD Net amount: -$9.95 USD Date: Oct 21, 2012 Time: 02:28:26 PDT Status: Completed Subject:You have sent $9.95 USD to Interlogy LLC with PayPal Funding Type: Instant Transfer Funding Source: $9.95 USD - Commerce Bank Checking (Confirmed) x-9346 Back Up Funding Source: Visa Card XXXX-XXXX-XXXX-4248
- maccabiAnswered on October 22, 2012 at 11:54 AM
I am running out of space for monthly submissions. This is critical.
- JotForm SupportGoldoAnswered on October 22, 2012 at 12:15 PM
That upgrade reflected on RaidersRugby which you then cancel the same day October 21st. To rectify the issue I'll make RaidersRugby a Free account and transfer the subscription to maccabi making it a Premium account.
You may need to log-out and log back in to see the changes.
Let me know if you other concern. Thanks!
- maccabiAnswered on October 22, 2012 at 02:19 PM