- Kim BurgnerAsked on March 07, 2018 at 03:53 PM
I recently changed my account's email address to email@example.com. When I use that to log into my account there are no forms showing.
When I log into my original account at firstname.lastname@example.org I am requesting a password reset, and I receive notification it's sending me a password reset link. The issue is I have not received it, its been hours since I put in the request.
Issue 2: (My mistake) I also added an encrypted key to my form, and I cannot open it. I will need to take that off also, so that I can access the forms that are being filled out. ( I expect when I can login I can change that with a click. If there is more to it, please let me know.
Thank you for your help!
- JotForm SupportjonathanAnswered on March 07, 2018 at 04:32 PM
Can you please confirm that your JotForm username is kimburgner
I checked the account and I see it is Active and forms are available at this time. You can log in to the account at https://www.jotform.com/login
I have also sent a password reset instruction to the account email. Please check the email.
Let us know if you are still having issue with the account access.
You should be able to fix #2 once you are able to login to your account and access the form.