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    stulanian
    Asked on March 07, 2018 at 04:05 PM

    Hi

    This is Jack from activehealingcenter.com

    for Dr. Sandra Tulanian

    Last week sometime our patient information form they are filling out is not arriving to our email.

    Our hostgator says all is well on their end and it must be the jotform or wordpress.

    Can you help with this

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    Jed_C
    Answered on March 07, 2018 at 04:41 PM

    We apologize for this inconvenience.

    Upon checking our mail logs, it shows that emails from Jotform to your domain are successfully sent.

    Please see our mail logs below:

    [2018-03-06 18:42:05] Submission #3961889241128479038 Form #31990082488160 SENT to drtulanian@activehealingcenter.com from noreply@jotform.com, via SENDMAIL [2018-03-05 18:21:19] Submission #3961012794616019141 Form #31990082488160 SENT to drtulanian@activehealingcenter.com from noreply@jotform.com, via SENDMAIL [2018-03-05 16:50:20] Submission #3960958199111038275 Form #31990082488160 SENT to drtulanian@activehealingcenter.com from noreply@jotform.com, via SENDMAIL [2018-03-01 23:01:25] Submission #3957724831518460500 Form #31990082488160 SENT to drtulanian@activehealingcenter.com from noreply@jotform.com, via SENDMAIL [2018-03-01 17:59:47] Submission #3957543874618883774 Form #31990082488160 SENT to drtulanian@activehealingcenter.com from noreply@jotform.com, via SENDMAIL [2018-02-28 21:06:43] Submission #3956792020532737568 Form #31990082488160 SENT to drtulanian@activehealingcenter.com from noreply@jotform.com, via SENDMAIL [2018-02-26 18:32:26] Submission #3954971467062797453 Form #31990082488160 SENT to drtulanian@activehealingcenter.com from noreply@jotform.com, via SENDMAIL [2018-02-09 18:43:44] Submission #3940290244712494910 Form #31990082488160 SENT to drtulanian@activehealingcenter.com from noreply@jotform.com, via SENDMAIL [2018-02-05 21:17:54] Submission #3936926732018294989 Form #31990082488160 SENT to drtulanian@activehealingcenter.com from noreply@jotform.com, via SENDMAIL [2018-02-05 15:26:56] Submission #3936716160318181438 Form #31990082488160 SENT to drtulanian@activehealingcenter.com from noreply@jotform.com, via SENDMAIL

    You can send this logs to either wordpress or your mail provider @activehealingcenter.com so they can check their logs as well.

    Let us know if you have any questions or if you need further assistance.