Lost thread of working issue

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    Asked on March 07, 2018 at 05:44 PM

    Hi Team:

    We were working a thread on an issue with the link from the form to PayPal not working.

    It was under the username of DickAlford. I had requested that chance as will as help on the above issue.

    When the change was made the issue tracking went away. Can it be restored to user name azcowboy45?  All the forms, etc are still there, but our main one is still broken.  I will enter a new request for that.


    Bud Alexander (azcowboy45) was DickAlford

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    Answered on March 07, 2018 at 07:03 PM

    I do see that your username was changed (from DickAlford to azcowboy45 ). But you can still track your posted threads regardless of the username because it was the account email that record the post/thread. You should be able to find the thread email alert on your email account.

    I also checked for you and I believe it was this thread https://www.jotform.com/answers/1407625

    I hope this help. Let us know if you require further assistance.

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    Answered on March 07, 2018 at 07:33 PM

    Thanks on the info for getting me back to the "thread". I think I was able to resolve the main issue a few minutes ago. Will give full update on thread https://www.jotform.com/answers/1407625 to properly close out the issue.

    Thanks much,

    Azcowboy45 (Bud Alexander)

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    Answered on March 07, 2018 at 08:42 PM

    Thank you for updating us, Bud Alexander.

    I have closed the other thread and this one too. 

    If you need further help, feel free to create a new thread. We will be happy to assist you.