What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to get reply mails on my own mail account?

    Asked by rosenvold on October 22, 2012 at 09:35 AM

    Hi. Just made an account, and a contact form and add it to my webpage.

     

    I do not get the mails directly on my own mail account, but only on your webpage.

    How do I get the mails directly on my own mail account, so I don´t need to login your webpage to view the mails?

     

    Kristian

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    Answered by pinoytech on October 22, 2012 at 10:20 AM

    Hi Kristian,

    Please take a look at this article for more detailed information.

    http://www.jotform.com/help/25-Receiving-Emails-on-Form-Submissions

    If you need further assistance, feel free to contact us at anytime.

    Thank you!

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    Answered by rosenvold on October 22, 2012 at 10:40 AM

    Hi. Done that, but I still not get the mails on my own email account, I only get them on my account on your webpage?

    How can i get them on my own email account as well?

     

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    JotForm Support

    Answered by Goldo on October 22, 2012 at 10:57 AM

    I have check your form and you have not created a Notification. Please create one to be able to receive an email when someone fills your form.

    1. Click Setup & Embed

    2. Go to Email Alerts

    3. Add new email > Notification Email


    * You then need to specify the recipient email.

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    Answered by pinoytech on October 22, 2012 at 10:58 AM

    As I've check your form, I found out that you only have Autoresponder on your form. Autoresponder is the tool that automatically replies to whom fills your form and submits. What you need is a Notification alert on your form, that if someone fills your form and submits, you will be receive a notification directly onto your email address. Please follow the guide on this link: http://www.jotform.com/help/25-Receiving-Emails-on-Form-Submissions

    Thanks,

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    Answered by rosenvold on October 22, 2012 at 11:20 AM

    Thanks... I've deleted it all and started all over with your help-link, but I still only get my mails on your webpage. Can you please check my form again and advide?

     

    Thanks 

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    JotForm Support

    Answered by Goldo on October 22, 2012 at 11:27 AM

    I can see that you've created a notification. Now please try to change the Sender E-mail to noreply@jotform.com and see if it helps.

    To do this go to Setup & Embed > Email Alerts > Tak for din henvendelse