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hayanceyAsked on March 7, 2018 at 8:03 PMPage URL: https://form.jotform.com/80597755481975
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Kevin Support Team LeadReplied on March 7, 2018 at 9:29 PM
Please try turning off the encryption feature, this screen-cast will help you with that:
You may then turn it on again following the same steps and using the same decryption key you already have downloaded.
Here's also a link with more details about encryption: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
I hope this helps.