- hayanceyAsked on March 07, 2018 at 08:03 PMPage URL:
- JotForm SupportKevin_GAnswered on March 07, 2018 at 09:29 PM
Please try turning off the encryption feature, this screen-cast will help you with that:
You may then turn it on again following the same steps and using the same decryption key you already have downloaded.
Here's also a link with more details about encryption: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
I hope this helps.