I just paid for subscritpion but my account is still free.

me estoy decepcionando

I am not able to find any payment details for your account. Can you please let us know the last 4 digit of your credit card which you used to make subscription payment. Can you please share a screenshot of the email that you must have received after you made the payment? The following guide should help you how to upload image in forum post:   https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

We will wait for your response.