Confirmation emails end up in Spam

  • Profile Image
    Asked on March 08, 2018 at 02:58 AM

    Dear jotform

    Our confirmation emails are ending up in people's spam. Too often for our liking. We are sending from so this should work. Is there anything else you can do to prevent this from happening? It is actually happening most often with our internal emails, and also a few external.

    As we are sending out the next invitations next week we need to solve this rather quickly. Thanks in advance. 



    Administrative manager

    Theatres, Tivoli

  • Profile Image
    Answered on March 08, 2018 at 06:00 AM

    There isn't much we can do about that since it is up to the recipient's domain, how is it filtering and classifying emails.

    You could ask your recipients to add your email address as the contact (safe sender).

    To prevent emails from going to Junk/Spam folder.

    Let us know if you have any further questions.

    Thank you!