Will my removed submissions be restored once I upgrade my account?

  • Profile Image
    marketing952
    Asked on March 08, 2018 at 04:03 AM

    Okay,

    Before I upgrade, can you please clarify, the subissions i have lost, about 200, will I get them back when I upgrade or are the simply deleted and not able for you to get back?

    (I had 700 submissions and 200 of them are lost due to this misstake that our credit card wasnt valid).

  • Profile Image
    BJoanna
    Answered on March 08, 2018 at 04:16 AM

    I checked your other threads and I saw that some of your submissions were removed from your account because it was downgraded to a Free plan and the Free accounts can store up to 500 submissions. 

    We can restore your removed submissions once you upgrade your account. When the account is upgraded let us know here or on one or your other threads and we will restore them.

    How to Upgrade My Account

    I also noticed that my colleague TREVON provided an incorrect answer on this thread. The Storage plan is available only for the Free users that are out of Submission Storage Space, which is the case with your account. So you can upgrade the account to the Storage plan and have unlimited Submission Storage Space. Please note that all other limits of the Storage plan are the same as for the Free accounts. 

  • Profile Image
    marketing952
    Answered on March 09, 2018 at 03:33 AM

    Hi, thanky you for clarifying. My manager has now paid and updated. So as I can see now I have all submissions back? Nothing more that needs to be done?

  • Profile Image
    marketing952
    Answered on March 09, 2018 at 04:29 AM

    Ps can you please make an extra control that the submissions are 100% correct. At the moment it looks like this 703 / 711, shouldnt those numbers be the same?


    1520587705Capture.PNG




  • Profile Image
    marketing952
    Answered on March 09, 2018 at 06:26 AM

    And now it looks like this, it should be 713 submissions

    1520594783Capture2.PNG

  • Profile Image
    ashwin_d
    Answered on March 09, 2018 at 09:14 AM

    I have now restored all the submissions back to your account. I would suggest you to please check your form's submission page and see if all the submissions are being displayed or not. 

    Your account now has total of 7686 submissions.

  • Profile Image
    marketing952
    Answered on March 12, 2018 at 06:58 AM

    Thank you! I am only intrested in the form called Team Solar 2018, the other ones are old.

    Can you please help me understand why it says 703 and 712 below for the form Team Solar 2018. Why are not those numbers the same? 


    712 stands for 712 submissions that have come in to the Jotform, correct?

    703, what does that stand for?


    1520852169Team2018.PNG

  • Profile Image
    ashwin_d
    Answered on March 12, 2018 at 09:24 AM

    Okay that means that your form has 712 submissions but out of those submissions, 703 submissions are unread. As soon as you go to your form's submission page and view submissions, you will see the counter will be reduced automatically. Please check the screenshot below on how to manually mark read / unread submissions:

    1520861004submissionUnread.gif

    Please note that you can manually mark all the submissions as read as well. Please check the screenshot below:

    1520861075readAll.gif

    Hope this helps.

    Do get back to us if you have any questions.