My form will not allow payment to go through. Is this an issue through JotForms or through PayPal? How do I figure it out?

  • ipef
    Asked on March 8, 2018 at 10:52 AM

    The form at the following link is the one I'm having trouble with.

    https://form.jotform.com/80086773380966

    Here's what appears.  https://pci.jotform.com/submit/80086773380966

    Page URL: https://pci.jotform.com/submit/80086773380966
  • Kevin Support Team Lead
    Replied on March 8, 2018 at 11:43 AM

    I have just checked your form and it seems like the entered API information is incorrect, please see the message I  got when I tried to verify your credentials: 

    My form will not allow payment to go through. Is this an issue through JotForms or through PayPal? How do I figure it out? Image 10

    I would recommend you to double check your API information, you may also follow our guide about how-to-Integrate-Form-with-Paypal-Pro. 

    If the problem persists, let  us know. 

  • ipef
    Replied on March 8, 2018 at 2:42 PM

    All of our API information has remained the same.  We had three payments go through on this form and then it stopped working.  We had a similar issue a year ago where we had a form set up through JotForm.  Can you please let me know if there is something else I can do?

  • ipef
    Replied on March 8, 2018 at 2:43 PM
    ?The API information is all correct and has not changed. Is there a chance it could be something else to do with JotForms? 3 payments went through and everyone else who has tried has gotten the error message. We had a similar incident a year ago when we set up a form, people used it for several hours and then JotForm turned something off so it would no longer work.
    Any guidance you can provide to quickly resolved this would be greatly appreciated.
    Susan Rasmus
    Executive Director
    Indian Prairie Educational Foundation
    Crouse Education Center
    780 Shoreline Drive
    Aurora, IL 60504
    630-375-3652 Office
    www.ipef204.org
    Follow us on Twitter @ipef204
    ________________________________
    ...
  • Victoria_K
    Replied on March 8, 2018 at 3:47 PM

    Unfortunately, we can not review the error you are referring to, as you have not posted any screenshot. 

    1520541662screenshot Screenshot 10

    But, usually PCI errors do occur due to invalid credentials of Payment's settings or to your payment integration's account settings or restrictions (PayPal in this particular situation).

    In order to make your form receiving payments, you need to verify your Payment Information by clicking "Verify":

    1520541862screenshot Screenshot 21

    As my colleague have mentioned earlier, this can't be done at the moment, so please check the issue with PayPal firstly.

     

    Hope this information helps! But, do not hesitate to get back with more questions as to your JotForms.