My form will not allow payment to go through. Is this an issue through JotForms or through PayPal? How do I figure it out?

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    Asked on March 08, 2018 at 10:52 AM

    The form at the following link is the one I'm having trouble with.

    Here's what appears.

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    Answered on March 08, 2018 at 11:43 AM

    I have just checked your form and it seems like the entered API information is incorrect, please see the message I  got when I tried to verify your credentials: 


    I would recommend you to double check your API information, you may also follow our guide about how-to-Integrate-Form-with-Paypal-Pro

    If the problem persists, let  us know. 

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    Answered on March 08, 2018 at 02:42 PM

    All of our API information has remained the same.  We had three payments go through on this form and then it stopped working.  We had a similar issue a year ago where we had a form set up through JotForm.  Can you please let me know if there is something else I can do?

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    Answered on March 08, 2018 at 02:43 PM
    ?The API information is all correct and has not changed. Is there a chance it could be something else to do with JotForms? 3 payments went through and everyone else who has tried has gotten the error message. We had a similar incident a year ago when we set up a form, people used it for several hours and then JotForm turned something off so it would no longer work.
    Any guidance you can provide to quickly resolved this would be greatly appreciated.
    Susan Rasmus
    Executive Director
    Indian Prairie Educational Foundation
    Crouse Education Center
    780 Shoreline Drive
    Aurora, IL 60504
    630-375-3652 Office
    Follow us on Twitter @ipef204
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    Answered on March 08, 2018 at 03:47 PM

    Unfortunately, we can not review the error you are referring to, as you have not posted any screenshot. 


    But, usually PCI errors do occur due to invalid credentials of Payment's settings or to your payment integration's account settings or restrictions (PayPal in this particular situation).

    In order to make your form receiving payments, you need to verify your Payment Information by clicking "Verify":


    As my colleague have mentioned earlier, this can't be done at the moment, so please check the issue with PayPal firstly.


    Hope this information helps! But, do not hesitate to get back with more questions as to your JotForms.