I tried logging in again but I get a message that I am suspended

  • Jessica Evans
    Asked on March 8, 2018 at 11:48 AM

    Hi, I am one of the events coordinators at Faith Assembly in NC and we were looking around at some different form options. I was setting up a test form through JotForm but my account logged me out and now when I try to log in it says 'Login Failed-Autosuspended'. Is there a way that I can fix this?


    Thanks,

    Jessica Evans

    Faith Assembly

    Jotform Thread 1409275 Screenshot
  • Welvin Support Team Lead
    Replied on March 8, 2018 at 11:59 AM

    Our apologies. For some reason, our system filter detected the credit card fields in the form as phishing although it is a payment integration. I have already reactivated your account and referred this case to our reviewers. Please try checking again.