Card Forms: Electronic signature not working

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    jimedington
    Asked on March 08, 2018 at 06:34 PM

    Electronic signature isn't working on ios safari or firefox.

    https://form.jotform.com/80653954374162

  • Profile Image
    Kevin_G
    Answered on March 08, 2018 at 08:37 PM

    I have been testing your form and the signature box is allowing to sign, please see these screenshots: 

    - Firefox. 

    1520559208screenshot_01.png

    - Safari: 

    1520559286screenshot_011.png

    May you please provide us more details about the issue? 

    If possible, please share us some screenshots about it, this guide will help you uploading images with your next reply as this forum does not accept attached images via emails: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    We will wait for your response. 

  • Profile Image
    jimedington
    Answered on March 09, 2018 at 12:17 PM

    ios - iphone operating system

    e-signature is problematic (can't sign). I tested smooth signature and it works just fine. I'll have to switch up the widgets.

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    Kevin_G
    Answered on March 09, 2018 at 01:18 PM

    Apologies for the inconveniences this caused. 

    I have just tested the signature box on my end, as far as I can see it works on an iPhone emulator using Safari, please see this screenshot: 

    1520619398screenshot_01.png

    The device I used was an iPhone 6S Plus, which device and iOS version are you using? 

    This may be related to the iOS version too, but we will further check this on our end based on the device you're using too. 


  • Profile Image
    jimedington
    Answered on March 09, 2018 at 01:20 PM

    That's because I updated the form with the Smooth Signature widget instead of E-Signature. Smooth works better, and is more compatible across devices and browsers.

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    Welvin
    Answered on March 09, 2018 at 02:08 PM

    The eSignature widget is working to my end. I tested the form using iPhone 6+ IOS 11. 

    Here's my test form: https://form.jotform.com/80675938595981

    Anyways, you can keep the Smooth Signature if that works for you. But if something will go wrong again, please update this thread or simply create a new one.