What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Stripe integration error: Oops! You must supply either a card or a customer id.

    Asked by geneseepharmacists on October 22, 2012 at 03:02 PM

    I created a form and integrated Stripe using JotForm. I was able to successfully purchase my product using the link in my Chrome Browser. When co-workers tried to register, using IE7 and IE8, they were unsuccessful. I'm not sure if the browser is the problem. I've reset the API keys and still did not have success. Also, the error they receive is: Oops! You must supply either a card or a customer id. Please help!

    Page URL:
    https://secure.jotformpro.com/geneseepharmacists/holiday

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Mike_T on October 22, 2012 at 04:29 PM

    We are sorry for the inconveniences you are facing.

    Have you embed your form somewhere? If yes, please try to use an iFrame embedding option instead.

    However, if it is not working using direct form URL, please let us know.

  • Profile Image

    Answered by geneseepharmacists on October 23, 2012 at 09:04 AM

    I'm using the direct URL that I generate in JotForm.  I've tried both the secure URL and the non-secure.

  • Profile Image
    JotForm Support

    Answered by Rodjit on October 23, 2012 at 09:12 AM

    Hi,

    We have just released a fix for Stripe Integration for IE7 and IE8. Please try it again and let us know if it solved your problem or no.

    See Related Report:

    http://www.jotform.com/answers/138420-Error-using-Stripe

    Thanks