Font Size Bug in the PDF Customizer

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    Psapca123
    Asked on March 09, 2018 at 05:01 AM

    Hi There - I'm working in this form:

    https://www.jotform.com/build/80664135129153

    When I try to edit a text field, for instance change the font size, instead of increasing the size in the field I'm editing, it increases the size in another field - am I missing something?  

    Thanks for your help!



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    Victoria_K
    Answered on March 09, 2018 at 08:33 AM

    Upon testing the PDF report customizer, I could not recreate the issue you reported.

    1520602130screencast2.gif

    Can you kindly confirm that the issue still persists at your end?


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    Psapca123
    Answered on March 09, 2018 at 11:47 AM

    Yes!  It's still happening - when I try to make the text larger in the text box at the bottom that reads "Please bring payment to the front desk of PSA, send your student with the payment or mail the address below prior to 3/23/2018." one of the fields at the top gets larger and the field I'm editing stays the same. 

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    david
    Answered on March 09, 2018 at 12:15 PM

    I checked your form PDF and did not see the text you are referring to.  Was the PDF reset or is this not the correct form?

    http://www.jotform.us/form/80664135129153

    Let us know if the issue persists and we will take another look.

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    Psapca123
    Answered on March 09, 2018 at 12:31 PM

    My apologies David - it's the correct form, I just can't leave it alone long enough to let you guys help Ha!  

    I could never get that issue resolved, also can't seem to format text boxes, spaces, etc. - do I need to use html to format the additional text boxes?  

    Also, I can't choose to put in form fields that are text boxes (text from my form)- is that normal?  

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    david
    Answered on March 09, 2018 at 12:39 PM

    It is possible to include the headers, text and images from the form in the PDF.  Here is how to do so:

    https://www.jotform.com/help/305-How-to-Show-Headers-and-Text-in-the-PDF

    Those elements would be formatted the same in the PDF as they are in the form.  It is much easier to insert text using that method.