I can not upgrade to Bronze

  • Profile Image
    Asked on March 09, 2018 at 05:17 AM


    I tried to upgrade to Bronze. When the windows of payament apears I can not finish this acction. I fill in the form whit the information VISA and when I do play to the send botton, that does not work.

    I need a urgently answer from you. How can I do for pay it? Another way?

  • Profile Image
    Answered on March 09, 2018 at 08:34 AM

    Our apologies for any inconvenience that has caused to you. Would you please try to refresh your browser's cache and try it again? Also, you may consider trying it on a different browser. 

    If your issue persists, please send us the console report of your browser while you are on the payment screen.

    Here is the user guide about it: How to get a console report from most common browsers?

    We are waiting for your response.