My account is suspended

  • Jeff Beeman
    Asked on March 9, 2018 at 8:27 AM

    Hello, I've enjoyed using jotform on my website.  My form is no loner showing up on my website.  I went to my account and it reads account suspended.  My account is jeffbeeman     Not sure why it's not working, and why I can't sign into my account, maybe I need to upgrade?  

    Jotform Thread 1410170 Screenshot
  • Irene JotForm Support
    Replied on March 9, 2018 at 8:49 AM

    Your account was suspended because of this form Casita de Chuparosa Reservation Form asking credit card information. We have deleted the CC fields in your form and unsuspended your account.

    1520603106jotform20180309214418 Screenshot 10

    Please be aware that this is illegal because it's considered a phishing activity, which violates our terms of use. Card number, expiration date, security codes and card holder name are considered critical information. The only services allowed to collect such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations.  

    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization.