Why some of my respondents are receiving this message: This sender failed our fraud detection?

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    Asked on March 09, 2018 at 09:55 AM

    Good Morning,

    I made a jot form last night and some of my respondents are receiving this message:

    [This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing at http://aka.ms/LearnAboutSpoofing]

    It doesn't appear to be all of them but some may have chosen not to mention it. Additionally, I am not getting an email message from all respondents that they have completed the form, just 2 out of 11.

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    Answered on March 09, 2018 at 11:03 AM

    That's mostly related to sender email address, so a solution would be that your users add your email as a safe sender (add to contact list) if you're sending your Autoresponders from your own SMTP sender.

    The same applies to sending from our noreply email.

    I checked this form: https://www.jotform.com/80647141872156

    And related email address: vnewton@ift-aft.org

    In our logs emails are showing as sent:

    1520611101Screen Shot 2018-03-09 at 4.57

    Please check if emails didn't end in Junk/Spam folder by any chance or if they are not blocked by your provider, you can check this article as well as guidance: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Thank you!