My IP address has been banned. Help!

  • Matthew Gonda
    Asked on March 9, 2018 at 11:27 AM

    I tried to login to jotform this morning and all I get is a message that my IP address has been banned. What can I do to fix this? 

    Jotform Thread 1410397 Screenshot
  • David JotForm Support Manager
    Replied on March 9, 2018 at 11:53 AM

    Your account was suspended, because you are collecting social security numbers in the following "New Client - Kelli Cox" form:

    1520614025SSN Screenshot 10

    This is something not allowed according to our terms of use: https://www.jotform.com/help/8-Terms-of-Use 

    "Phishing. You agree that JotForm, Inc. may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    You may collect some sensitive information such as SSN and drivers license;

    "Collecting Sensitive Information. You may not use the JotForm Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm, Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information."

    However, you are required to apply best security practices such as encrypting your form: 

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    We have reactivated your form, please delete that field, or encrypt your form. Let us know if you need more help.

  • mattg85
    Replied on March 9, 2018 at 12:43 PM

    Thank you for that fast help! I’ve deleted three of my four forms. The remaining one collects SSN’s, but is encrypted. Is this OK?

    ...

  • David JotForm Support Manager
    Replied on March 9, 2018 at 1:01 PM

    That's perfect, I would suggest you to add an E-signature widget to add extra security, and confirm that customers agree to provide this type of information: https://www.jotform.com/help/433-How-to-Add-an-E-Signature-to-Your-Form 

    Open a new thread if you need anything else, we will be glad to assist you.

  • mattg85
    Replied on March 9, 2018 at 1:08 PM

    Thank you!!

  • Asian Games 2018 Organizing Committee
    Replied on March 13, 2018 at 5:57 AM

    Hi.  

    I have a same problem with him.

    Please re-active our form. I've sent a message though email, forum and twitter but there's no answer. Please reply me ASAP. 

    We really need the form.

  • TREVON
    Replied on March 13, 2018 at 9:41 AM

    I have moved your question to a new thread: https://www.jotform.com/answers/1413394