Question on additional emails.

  • Profile Image
    magicmichael
    Asked on March 09, 2018 at 04:18 PM

    I am stuck, but think I can do this.   I have a form (MM asset transfer form) that i've setup for use.  It'll be used a notification form when we move equipment from a support office to one of our retail locations or in reverse when a location sends gear back to support.  I've got everything working so that the user who fills the form gets an email, and the support/asset teams that need to know get notified...  

    but this is where i am stuck.  I've added a second email field and labeled it 'additional notification' email.  I would like THAT email address which could be different every time get a notification of the asset transfer as well.   

    The workflow purpose is this.  a technician fills out the form that they sent a computer to a retail location.  As it stands he gets notified he filled out the form, and the support side gets notified, but the location does not.  Can we get THEM notified too through this additional email field?

    Help me obi-wan you're my only jotform support hope ;)  

    thanks

  • Profile Image
    Victoria_K
    Answered on March 09, 2018 at 05:00 PM

    From what I can read, it looks like you need to send additional Notification based on respondents answer. Am I right? 

    If so, I can suggest to create a conditional statement to control the other email field.

    Specifically, you need to create one more Notification template. Add a conditional statements to control it. It would look like following:

    IF the answer of the field IS EQUAL TO asset transfer(for example), then CHANGE email recipient of the Notification #2.

    The following guides might be of help:

    Setting-up-Email-Notifications

    How-to-Send-Email-Based-on-User-s-Answer

     

    Hope this information helps! Let us know if you need any further assistance with your JotForms.