- JotForm SupportJohn_BensonAnswered on March 09, 2018 at 10:36 PM
Please provide the website where the form is embedded so we can further check it. I created a new form to test it and I was not able to replicate the issue.
I have cleared your form cache on our server. Please check it again if the issue still persists.
- ThomasAnswered on March 10, 2018 at 05:56 PM
Still having the same issue! Hit the CAPTCHA refresh if you don't see it.
- JotForm SupportEltonCrisAnswered on March 10, 2018 at 08:54 PM
You're right, I can see the problem. I have also escalated this thread to our developers so you will be informed here once this is fixed.
- JotForm SupportJohn_BensonAnswered on March 12, 2018 at 01:09 PM
I checked your website and I can see that the issue still persists.
To avoid confusion, please wait for the reply of our developer on this thread: https://www.jotform.com/answers/1406684
- GRBMarketingAnswered on March 12, 2018 at 02:23 PM
For what it's worth, I just solved this problem by removing the original Recaptcha field, and then re-adding it as if it was new. I hope that helps folks.
- JotForm SupportJohn_BensonAnswered on March 12, 2018 at 03:48 PM
Thank you for sharing the solution, GRBMarketing. Could you please share the form link so we can check it further?
I tried your solution and it was replaced with a different reCaptcha.
I tested it again and the issue still persists on the user's website.
- GRBMarketingAnswered on March 12, 2018 at 04:09 PM
I'm the "GRBMarketing" OP (original poster), but I should have posted my comment from this account; I'm a developer who manages many sites. My client shouldn't be seeing this thread in their inbox.
Yes, it does replace with a different Recaptcha format, but the warning indicates that Google is ending support for the V1 Recaptcha. So, as I understand it, you'll need to change formats anyway. Can I send the form link to you privately?
*I signed out and back in as a different user, but this still posted under GRBMarketing. >:-(
- GRBMarketingAnswered on March 12, 2018 at 04:13 PM
Let me see if the GRBMarketing user change worked this time.
John_Benson, I see in your screen capture video that you turned it off and back on. I actually REMOVED the Recaptcha field, then added it back like a new field, which fixed my issue.
I'd prefer to send the form link privately, but will post here if necessary to help folks.
*Despite the user icon in the header saying that I changed profiles, this is still posting under the other account. Guess I need to clear cache.
- Scott_Talk19Answered on March 12, 2018 at 04:55 PM
OP from the GRBMarketing comment above - I finally got my login to change! Please direct comments / replies to the original GRBMarketing post here instead. I hope my proposed solution is helping folks.
- JotForm SupportKevin_GAnswered on March 12, 2018 at 06:14 PM
All the accounts that posted a reply here will receive an email each time there is a response on this thread.
Please note that we have already forwarded this to our second level so this will be checked by our developers, we will keep you posted here.
- JotForm SupportKevin_GAnswered on March 23, 2018 at 11:13 PM
Glad to know the captcha worked on your end now.
If changes are still not reflected on the live form you may also clear the forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache
- JotForm SupportNeilVicenteAnswered on March 29, 2018 at 08:22 AM
Just a quick update:
Since v1 is being decommissioned by Google soon, JotForm now defaults all captchas into reCaptcha.